Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of this website and any enquiries submitted through it.

This website is operated by Streamline Your Business. Throughout these Terms, "we", "us" and "our" refer to Streamline Your Business, and "you" refers to any person, business or organisation using this website or contacting us through it.

By using this website, submitting a form, booking a consultation or contacting us, you agree to these Terms and Conditions. If you do not agree with these Terms, you should not use this website.

2. Business Information

Streamline Your Business operates as a service-area business providing digital marketing, website, SEO, CRM and automation services to clients across the West Midlands and the wider UK.

3. Website Use

You may use this website for lawful business and informational purposes only.

You must not use this website:

• to breach any applicable law or regulation;
• to submit false, misleading or harmful information;
• to interfere with the security, availability or performance of the website;
• to attempt unauthorised access to any system, account, data or platform;
• to copy, scrape, reproduce or misuse our content without permission.

We may restrict access to the website if we believe it is being misused.

4. Information on This Website

The information on this website is provided for general guidance only. We aim to keep the website accurate, useful and up to date, but we do not guarantee that all content will always be complete, current or error-free.

Marketing, SEO, advertising, automation and digital growth outcomes can vary depending on many factors, including your market, competition, budget, website condition, offer, sales process, data quality and implementation speed.

Nothing on this website should be treated as a guarantee of rankings, traffic, leads, sales, revenue or business growth.

5. Services

Streamline Your Business may provide services including, but not limited to:

• SEO
• local SEO
• website design
• Google Business Profile optimisation
• social media marketing
• paid ads management
• email marketing
• funnel building
• lead generation
• CRM setup
• marketing automation
• reputation management
• appointment booking automation
• sales pipeline automation
• digital strategy and consulting

Specific deliverables, timelines, fees, responsibilities and payment terms will be agreed separately in writing before any paid work begins.

6. Enquiries and Consultations

Submitting a form, sending an email, calling us or booking a consultation does not create a client relationship or guarantee that we will provide services to you.

We may decline an enquiry or project at our discretion, including where we believe the project is unsuitable, outside our area of expertise, commercially unrealistic, legally sensitive or in conflict with another commitment.

Any advice provided during an initial enquiry, consultation or audit is general guidance only unless a separate written agreement states otherwise.

7. Proposals, Quotes and Acceptance

Any proposal, estimate or quote we provide is valid for the period stated in that document. If no period is stated, it will be valid for 14 days from the date of issue.

A project is not confirmed until we have received written acceptance and any required deposit, setup fee or first payment.

We reserve the right to amend a proposal or quote if the project scope, requirements, assets, timelines or technical conditions change.

8. Payments

Payment terms will be confirmed in the relevant proposal, invoice, agreement or statement of work.

Unless otherwise agreed in writing:

• one-off project fees may require an upfront deposit;
• monthly services are payable in advance;
• late payments may delay work, reporting, access or delivery;
• we may pause services where invoices remain unpaid.

You are responsible for ensuring payments are made on time and that billing details are accurate.

9. Client Responsibilities

To deliver services effectively, we may require information, access, approvals, content, brand assets, login credentials, advertising account access, website access, CRM access, domain access or other materials from you.

You agree to provide accurate information and reasonable cooperation in a timely manner.

Delays in providing access, feedback, approvals, content or payment may affect project timelines and performance.

You are responsible for ensuring that any content, images, data, claims, offers, testimonials, reviews or materials you provide are accurate, lawful and that you have the right to use them.

10. Third-Party Platforms

Our services may involve third-party platforms, tools and providers, including search engines, advertising networks, website platforms, hosting providers, analytics tools, CRM systems, email platforms, booking tools, social media platforms and automation software.

We are not responsible for outages, errors, price changes, policy changes, account suspensions, algorithm updates or technical issues caused by third-party platforms.

You are responsible for complying with the terms and policies of any third-party platforms you use.

11. Streamline Growth Hub

Streamline Growth Hub is the name used for our client growth platform and CRM-related services.

It may support functions such as lead capture, contact management, appointment booking, follow-up automation, pipeline tracking, reporting and review request workflows.

Specific features available to you will depend on the package, setup, integrations and configuration agreed with you.

We do not guarantee that use of Streamline Growth Hub will generate a specific number of leads, bookings, sales or customers.

12. SEO and Marketing Results

SEO, local SEO, paid advertising, content marketing, social media and lead generation are influenced by factors outside our direct control.

These include competition, algorithm changes, market demand, website quality, budget, offer strength, business reputation, pricing, customer service, tracking accuracy and sales follow-up.

We do not guarantee:

• first-page rankings;
• specific keyword positions;
• specific traffic levels;
• specific lead volumes;
• specific conversion rates;
• specific revenue;
• specific return on ad spend.

We focus on clear strategy, best-practice implementation, transparent reporting and continuous improvement.

13. Website Design and Development

Where we provide website design or development services, the agreed scope will be set out in a proposal, statement of work or written agreement.

Unless otherwise agreed, you are responsible for supplying final text, images, brand assets, policies, legal notices and business information.

We may use placeholder content during design or build stages. You are responsible for reviewing and approving all final website content before launch.

We are not responsible for errors, omissions or compliance issues in content you approve or provide.

14. Content, Copy and Approvals

Where we create content, copy, layouts, SEO metadata, blog posts, landing pages or campaign materials, these will be provided for review and approval.

You are responsible for checking factual accuracy, legal accuracy, professional claims, regulated claims, pricing, availability, service descriptions and any industry-specific compliance requirements.

Once approved, you accept responsibility for the use of that content unless otherwise agreed in writing.

15. Email, SMS and Marketing Compliance

If we help you set up email, SMS or automated marketing campaigns, you remain responsible for ensuring that your marketing activity complies with applicable privacy, marketing and data protection laws.

In the UK, electronic marketing to individuals usually requires specific consent unless a valid exception applies. The ICO guidance explains that unsolicited marketing emails or texts to individuals generally require consent, with a limited "soft opt-in" exception for some existing customer relationships.

You must ensure that any contact lists, opt-ins, consent records and unsubscribe processes are lawful and accurate.

16. Intellectual Property

All website content, designs, graphics, layouts, copy, strategy documents, templates, processes and materials created by Streamline Your Business remain our intellectual property unless transferred to you in writing.

Once all agreed fees have been paid, you may use the final approved deliverables for your own business purposes.

You may not resell, redistribute, copy, licence, reproduce or provide our internal templates, processes, documents or systems to third parties without written permission.

17. Your Materials

You retain ownership of materials you provide to us, including logos, images, content, data, brand assets and account access.

By providing these materials, you grant us permission to use them for the purpose of delivering the agreed services.

You confirm that you have the right to provide and use those materials.

18. Confidentiality

Both parties agree to treat confidential business information with reasonable care.

Confidential information may include business plans, pricing, login details, customer data, marketing plans, campaign performance, CRM data, technical information and unpublished commercial information.

Confidentiality obligations do not apply to information that is already public, independently developed, lawfully obtained from another source or required to be disclosed by law.

19. Data Protection

We will handle personal data in accordance with applicable UK data protection law and our Privacy Policy.

If a project requires us to process personal data on your behalf, additional data processing terms may be required.

You should read our Privacy Policy for more information about how we collect and use personal data through this website.

20. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, we will not be liable for indirect, consequential or special losses, including loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data or loss caused by third-party platforms.

Our total liability for any claim relating to services will be limited to the amount paid by you for the relevant service during the period giving rise to the claim, unless a separate written agreement states otherwise.

21. Availability of the Website

We aim to keep this website available and secure, but we do not guarantee uninterrupted access.

We may update, suspend, remove or change any part of the website at any time.

We are not responsible for loss or inconvenience caused by website downtime, technical errors, maintenance, cyber incidents or third-party hosting issues.

22. Links to Other Websites

This website may contain links to third-party websites or platforms.

We are not responsible for the content, security, privacy practices, accuracy or availability of third-party websites.

Following external links is at your own discretion.

23. Cancellation and Termination

Cancellation terms for paid services will be stated in the relevant proposal, agreement or statement of work.

For monthly services, a minimum term or notice period may apply if agreed in writing.

We may suspend or terminate services if invoices are unpaid, access is withdrawn, required information is not provided, communication breaks down, or the project becomes unsuitable, unlawful or commercially unreasonable.

24. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes are published means you accept the updated Terms.

25. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms, this website or our services will be subject to the courts of England and Wales, unless a separate written agreement states otherwise.

26. Contact Us

If you have any questions about these Terms and Conditions, you can contact us using the details below: